At Fairy Tales, we are committed to providing high-quality services that support the development of children with delays or neurodivergence. Our refund policy is designed to ensure fairness and transparency for all parents and guardians who entrust us with their child’s care. Please read the following guidelines carefully:
Non-Refundable:
1.1. Screening through Hidden Hum:
Fees paid through our Hidden Hum app is non-refundable unless the app is unable to provide the agreed upon service.
1.2. Assessment:
Fees paid towards assessment during the time of admission is non-refundable, except in cases where the center is unable to provide the agreed-upon services.
1.3 Session:
Fees paid towards parent companion service is non-refundable unless the app is unable to provide the agreed upon service.
Refunds for service fees will be considered under the following circumstances:
2.1. Service Cancellation Fairy Tales:
If we cancel a program or service due to unforeseen circumstances, a prorated refund will be provided for the unused portion of the service.
3.1. No Refunds for Missed Sessions:
No refunds will be issued for sessions missed by the child unless the session was canceled by us.
3.2. Make-up Sessions:
Make-up sessions may be offered at our discretion, based on availability.
Refunds may be considered on a case-by-case basis under exceptional circumstances such as:
4.1. Serious Medical Conditions:
If the child is diagnosed with a medical condition that prevents participation.
4.2. Relocation:
If the family relocates to a different city or region.
For such cases, valid documentation (e.g., medical certificates, proof of relocation) must be provided to support the refund request.
To request a refund, please follow these steps:
5.1. Submit a written request to amoghavarsha@fairytaleswellbeing.com or in person at the center’s administration office.
5.2. The request must include:
Refund requests will be processed within 15 business days after approval.
The following fees are non-refundable under any circumstances:
6.1. Assessment Fees:
These are non-refundable.
6.2. Parent Companion Fees:
These are non-refundable.
6.3. Materials and Resources:
Fees for resources, materials, or kits provided to the child are non-refundable.
